Consumer Reports rates hospitals on safety, puts Somerset hospital last in Kentucky; hospital blames its incomplete data

Consumer Reports magazine recently released safety rankings for hospitals across the country, compiled from government data. Miles Memorial Hospital in Damariscotta, Maine, received the best safety rating in the U.S., a 78 on a scale of 100. That was 12 points higher than the hospital labeled Kentucky’s safest, Georgetown Community Hospital.

Lake Cumberland Regional Hospital in Somerset received by far the lowest rating in Kentucky, a 20. That was eight points below the next-lowest Kentucky hospital and nine points above Bolivar Medical Center in Cleveland, Miss., which was rated the nation’s least safe hospital.

According to a message to the community prepared by Lake Cumberland Regional Hospital officials, “The information used to calculate the Consumer Reports scores does not provide an accurate picture of our hospital’s quality and safety performance,” because “We learned several years ago that we had not been submitting complete clinical information to Medicare.” The hospital employed a clinical documentation improvement program that helped quality scores back into the expected ranges. Because the report featured data from 2009-2012, these improvements were not represented in the results, according to the message. Mark Brenzel, CEO of the hospital, said current information “reflects a much better score for the various quality indicators that they used.” The hospital is owned by LifePoint Hospitals of Brentwood, Tenn.

The safety ratings are based on data gathered from the federal Center for Medicare and Medicaid Services. The five categories are occurrences of hospital acquired infections, unnecessary readmissions, mortality, communication about new medications, and appropriate use of scanning. Each categories counts for up to 20 points. Rankings by city, state, and county are available here. Some hospitals have not been rated because they did not have all the valid data measures needed to calculate the score.

“The average score for hospitals is just 51, and 43 hospitals got a score below 30,” Consumer Reports said. John Santa, M.D., medical director of Consumer Reports Health, said “It is unacceptable that so many hospitals are doing so poorly. Especially since our ratings show that some hospitals can do a good job at keeping patients safe.”

Unfortunately, approximately “440,000 hospital patients a year die at least in part because of preventable medical errors,” Consumer Reports said. This figure is based on a comprehensive analysis published in the Journal of Patient Safety, a peer-reviewed medical journal. “What matter is that too many people are dying in hospitals because of medical mistakes, not enough is being done to stop it, and patients need more information,” author John James said.

UPDATE, April 4: There are many forms of hospital rankings, some done with questionable business practices such as “licensing fees” they get from hospitals, notes Pia Christensen of the Association of Health Care Journalists.

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5 Replies to “Consumer Reports rates hospitals on safety, puts Somerset hospital last in Kentucky; hospital blames its incomplete data”

  1. sandra colbert

    I totally agree, Somerset is the most incompetent of all. My mother was 85 years old, had never had a broken bones, and in 10 days under supervised care at Somerset she had broken nose, 2 black eyes and a broken hip, and we all know how hard it is on elderly people when a broken hip occurs. This all happened in April, my mother passed away in August. Was never able to walk after being in this poor excuse of a hospital.

  2. Tracey Haynes-Bailey

    Somerset Hospital is a joke! My husband had CHF, they admitted him, put him in a room, all without seeing a dr. We were there for 5 HOURS and didnt see a Dr. He finally signed out Against Doctors Orders, which I dont understand because he never saw a dr, and I took him to another hospital. I will NEVER again go to Somerset Hospital if there is another viable option.

  3. Fields Family Zoo

    This is not a suprise at all I don't think I have ever seen a worse hospital than somerset. When my daughter was 3 she got mersa from them "trying" to put an iv in before they flighted her to UK where she was deemed fine and sent straight home.

  4. Alisha Burton

    They are the worst hospital I have ever been into. Hospitals and doctors do not care bc they hAve no consequence to their poor careless actions. IT sad that they can keep taking people's life's. We need another choice for a hospital and I promise you the people of somerset would go else where. They over charge by triple compared to other hospitals.

  5. Joe

    Somerset and this hospital is a messed up joke, (like most of the people in Somerset too, yet I’m stuck here.) All I will say is that LCRH has never been a good hospital and their poor excuse of incomplete data is a joke as well. I was in here not long ago… many flaws but one of the worst is putting me on a bland liquid diet, my lunch was one jello and 2 small apple juices. The nurses left me alone in bathroom with IV drip, which has to be plugged in or it beeps (“call, don’t fall” is written everywhere, but it takes them 20-30 minutes to get to you). Nurse said she fixed it… just moved a chair so I could plug in my own IV drip. I was weak from no food. I HATE THIS HOSPITAL. Also docs and nurses accuse you of things you didn’t do, like drug use and sex, when I don’t do those things ( yeah, wake up people, I’m not like you) then find out they made an error in my lab results.

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